Summary
Recently certified in CompTIA Security+, Network+, and A+, I am actively seeking an entry-level IT role where I can utilize my troubleshooting skills, customer service expertise, problem-solving abilities, and technical knowledge. Skills developed through diverse projects and hands-on labs complement my proven ability to quickly learn and adapt to new technologies and processes. I am committed to delivering exceptional IT support and driving operational improvements.
CERTIFICATIONS
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CompTIA Security+ Valid 3/2024 - 3/2027
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CompTIA Network+ Valid 1/2024 - 3/2027
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CompTIA A+ Valid 10/2023 - 3/2027
Education
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Bachelor of Business Administration and Management
Kaunas University of Technology, Lithuania
2003 - 2007
WORK EXPERIENCE
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12/2014 - 7/2023
Senior Travel Advisor
Auto Club of Southern California (AAA), San Diego, California
- Managed comprehensive travel coordination for 30-50 vacations simultaneously, tailoring experiences to client preferences and budgets while surpassing individual sales targets by at least 17% annually.
- Consistently recognized as a top-producing agent, earning multiple awards annually for six consecutive years and contributing over $2.5 million in sales yearly through strategic upselling and personalized travel planning.
- Achieved a 100% customer satisfaction rating based on client feedback surveys, reflecting superior service quality and effective client management.
- Played a key role in exceeding office annual sales goals by 3-12% for the last three years through effective team collaboration and high client retention rates.
- Mentored 1-3 junior travel agents at a time, significantly improving their booking efficiencies and client handling skills within the first year. This mentoring contributed to increase in their total sales and customer satisfaction rating.
- Successfully maintained a client retention rate exceeding 91% for over 125 clients annually by meticulously managing pre, during, and post-trip inquiries and issues.
- Contributed to a pilot project that integrated new virtual travel shows for clients during the pandemic, resulting in an 18% increase in future bookings
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5/2008 - 5/2014
Manager, Hotel Front Desk and Reservations
Mt Olympus Resorts, Wisconsin Dells, Wisconsin
- Collaborated with the general manager to establish and implement front desk policies and procedures.
- Consistently maintained a guest occupancy rate over 92% during high season, ensuring optimal utilization of resort capacity and contributing significantly to revenue growth.
- Collaborated in implementing a streamlined check-in process that reduced guest wait times, ensuring the average check-in did not exceed a 6-minute limit, thereby enhancing guest satisfaction and operational efficiency.
- Observed and monitored staff performance to ensure efficient operations and adherence to the facility's policies and procedures.
Projects
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Personal Website https://aiga.dev Setup With Cloudflare & GitHub Pages
Registered the domain aiga.dev through Cloudflare for DNS management. Leveraged GitHub Pages to deploy the website via git and directed DNS records accordingly to point to GitHub Pages. Additionally, configured MX records to enable email routing for hello@aiga.dev. This streamlined process ensured a seamless online presence with a functioning inbox and reliable hosting.
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Active Directory Setup on Virtual Machines
Installed and configured two VMs (Virtual Machines) using VMware to simulate a small office environment with Server 2019/2022 and Windows 10/11. Set up Active Directory (AD) services, joined a Windows PC to the domain, and configured shared drive permissions by creating a secure folder on the server. Managed account creation, user roles, permissions, and policies, and practiced password resets and account unlocking. Implemented group policies to automate system updates and security configurations, gaining hands-on experience in managing and securing a network environment effectively.
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Ubuntu VM Setup with Ansible
I configured an Ubuntu virtual machine on AWS to host web content, utilizing Ansible for automated Nginx installation and configuration to ensure easy management across environments. I enhanced security by restricting access to only ports 80 (HTTP) and 443 (HTTPS) through attached security groups. Configured requests from HTTP automatically to be redirected to HTTPS for secure connections. Performance monitoring was handled by installing a CloudWatch agent to track disk space and memory usage, with configured alerts for high CPU or memory utilization. Pointed subdomain to the EC2's public IP. Additionally, installed SSL certificate from Let’s Encrypt to ensure the website is accessible via HTTPS.
Skills
Command Line | Windows (Server) | Virtualization Software (VMware) | Troubleshooting | Linux (Ubuntu) | SQL (MySQL, SQLite) | Splunk | Scripting (Python, Bash) | Git | Remote Support Applications | ServiceNow | Zendesk | Knowledge Base Development | Network Security | System Configuration | Firewall Configuration | VPN | System Backup and Recovery | Routing and Switching | Subnetting | Vulnerability Management | Access Control (AC) | Microsoft Office | Service-Level Agreements (SLA) | Risk Management | Compliance | Group Policy (GP) | Threat Analysis | Terminology | Analytical Skills | Teamwork | Communication | Problem Solving | Customer Support
LANGUAGES
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English
Fluent
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Lithuanian
Native
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Spanish
Conversational